Refund Policy

1. Service Not Rendered

If a service is canceled at the buyer’s request prior to the actual service start, the request is eligible for a full credit or cash refund.


2. Delayed Service Delivery

If a service cannot be delivered within the specified timeframe due to issues on Apstia’s end, a partial refund of up to 10% per occurrence may be issued, starting from the third occurrence, as outlined in the Service Level Agreement. Note that the service is considered started after the buyer submits all required information, such as access credentials and project specifications. Failure to provide such information in a timely manner may result in the rejection of a refund request.


3. Service Not as Described

Requests for refunds due to a service not matching its description must be submitted within 30 days from the date of the incident. Clear evidence and detailed information must be provided to prove that the delivered service does not match its description. These incidents are eligible for a partial refund of up to 10% per occurrence, starting from the third occurrence.


Refund Request Process

To request a refund, raise a ticket with us or send an email to [email protected]. Requests will be reviewed and accepted or rejected within 2 weeks of submission. Please provide detailed and substantiated reasons for your refund request and ensure it complies with our Terms and Conditions. If approved, refunds will be processed within 7 days from the date of acceptance.


Contact Us

If you have any questions or concerns about our Refund Policy, please contact our support department at [email protected] for more information.